The sensor and / or the circuit have been replaced on my logger: is recalibration mandatory? I tried the loggers together and they are sensing different values The logger measures a different value from that indicated by the display of the cell / thermometer / other logger / other The logger / sensor has an operating temperature range but the accuracy is valid in another range: why? What does it mean that accuracy is valid in the calibration range? Is it also verified when I send a logger for calibration? Where should I ship the devices? To whom should I address them? Where can I find the reference instrument certificate? How often should I recalibrate the logger? On how many points is the calibration done / the logger checked? What does it mean that the loggers are recalibrated?Ĭan I get the certificate on desired points? What ISO / Accredia traceable certificate mean? Where can I find calibration certificates for loggers? If I request a calibration, do I also receive a certificate? What type of certificate is provided with the data loggers?Īre all logger provided with a certificate? I lost my logger's calibration certificate! Nothing is working and I don’t know what to do!ĭevice is not connecting / the software does not see my logger How soon do I have to send / bring the instrument to have it on time?ĭo you collect and return the loggers, or do we need / can use our courier?Ĭan I come at Tecnosoft to collect my devices? When will I receive the logger under maintenance back here? Where should I send the devices under maintenance? Which software allows the calculation of lethality / F0? I purchased a new logger, why do I need to update the software? I have registered the software but it requires a key that I don’t have On how many PCs can I install the software? I cannot send the email/don’t receive the email Software is installed but I need a code to run it Software is already installed but TecnoUtility does not recognize it Software is downloaded but installation does not complete Message “PC protected by Windows” when launching TecnoUtility Where can I find the software to download for my device? Which is the response time (T90) of the sensor? Where is the temperature measured (for loggers without tip / probe: TempStick)? Where is the temperature measured (for loggers without tip / probe: SterilDisk)? I need the primary instrument certificateĭo I have to search for my certificates each time?Īt what temperature / humidity / pressure can I use my logger?Ĭan I use my logger in the X environment (X = particular environment, generally different from those in which the device is typically used)?Ĭan I use my logger under water / other liquid?ĭoes the sensor measure on the tip of the probe or on the whole length (for logger with probe)? Where can I find the serial number of my logger? What is the technical and service support and who will take care of it? How does a data logger / system based on data logger work?ĭo the data loggers have an on / off button? Where can I find the ISO certificate of Tecnosoft? A0T: used for washer disinfectors with a Reference temperature that can be set by the user.A090: used for washer disinfectors with a Reference temperature of 90☌.A080: used for washer disinfectors with a Reference temperature of 80☌.PU: Pasteurisation Units, indicating a process with a Reference temperature usually below 100☌.FT: where T stand for a Reference temperature different from 121☌.F0: standard sterilisation, when the Reference temperature is 121,11☌ (250☏) and the Z value is 10 (botulinum).All contributions to the final result recorded with temperatures lower than the one set in the field will not be taken into consideration.ĭepending on the parameters used in the formula and the purpose of the thermal process it may have different names: (☌) (Start Lethality Calculation): the minimum temperature from which to start the Lethality calculation. F0 Target: the target of lethality result that you want to obtain from your process expressed in minutes and seconds.For example, if it takes 10 minutes at 121☌ to have a specific reduction of a specific microorganism and the Z value is 10☌ for that specific microorganisms, it will take 1 minute at 131☌ to obtain the same reduction. This parameter is connected to a specific microorganism. Z (☌): this is also a temperature, indicating the increase of temperature to be applied to the Reference temperature to reduce the time to a tenth.Usually the given information are: “I sterilize at 121☌ for 10 minutes”. Tr (☌) (Reference temperature): the theoretical temperature at which the process should stay constantly.The variables that have to be set in the formula are: Lethality is a time and its value is used to evaluate a thermal process such as sterilisation or pasteurisation.
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